Contact Technical Support
Before contacting technical support we recommend checking our knowledge database - it contains many useful information that could help resovling the problems - you can access it under http://www.euronas.com/faq
You can reach our technical support via support@euronas.com or via phone +44 (0) 20 33845364.
First time response to email requests is currently in over 90% of the cases within first 2 hours - in over 80% the cases the issue is resolved within 24 hours In order to provide competent technical support please provide following information with your request:
First time response to email requests is currently in over 90% of the cases within first 2 hours - in over 80% the cases the issue is resolved within 24 hours In order to provide competent technical support please provide following information with your request:
- Serial number of the product
- Log files of the server (you can get these under "Events" - "Download log files for technical support")
- Motherboard (Manufacturer, Type, BIOS Version)
- Name of the networking controller
- Hardware Raid Controller (Manufacturer, Type, BIOS Version)
- Hard Drive Information (Manufacturer, Type, Revision)
